Mobile browsing is getting more popular. People scroll through social media using their phones less. It’s essential that your customers know not only where messages are coming from, but also when they were sent. This is the way to connect with them in a meaningful way. Companies like yours can communicate with their customers quickly and easily through texting. There’s no need to be worried about spam because you can chat live on Hangouts. Everyone is connected 24/7.
You read that right. You can change an existing business phone line into a text-enabled version. This allows customers and employees to be more effective in communicating. It also minimizes employee usage of their devices. Employees can effortlessly forward messages or calls without worrying about accuracy.
What is Landline Texting?
The ability to text your customers can be accomplished by providing an office phone number. Although it may seem that the only method of communication with your clients is via phone or email There are plenty of other options. The software for business texting allows communication through SMS (Short Message Service). SMS messages can be sent straight from your landline anytime of the day, provided they are connected to their area code.
Can customers text my landline?
Although customers can’t send messages to your landline phone but they can make calls using the number that is associated with it. You have enabled business texting software to permit this feature. It’s another way of converting more leads and increasing sales while also saving time handling paperwork by sending invoices or sales notices via email, instead of manually calling people around town.
It’s because people prefer convenience that the amount of leads that are sent via text is increasing. It enables them to contact them when they’re on their way or just need some quick advice. It may seem like a minor issue, but having your contact details accessible via this form means your potential customers are able to discover what they’re interested in which can lead to better rate of conversion for all aspects of marketing campaigns aimed to these customers.
What is the reason your company line should be utilized to send text messages to customers?
1. Inboxes for your team
The company line or the team’s email address acts as a chat room in which every employee can engage in a conversation. This platform makes it easy for everyone to access all of the details, and lets customers to send a text message with their order “Your order ready-for pickup”.
2. Tracks outgoing and incoming text messages
It’s simple to keep track of text messages and see both sides of the conversation using a single line. Employees can rest assured that they take care of customers and make use of corporate-approved messaging to clear up any confusion. This conversation also serves as an audit log so that you can ensure that there are no problems or complaints later.
Text messages are a great method of reaching clients who are seeking details about your product or service. You can inform them with the latest news in real-time and also see how many customers have been asking questions in particular, so that it will help inform marketing strategy going forward.
For more information, click landline texting for concierge businesses